PRIVACY POLICY

Topaz Computers respects your privacy and is committed to protecting personal information provided when you use www.topazcomputers.com, place an order, make a payment, contact us or request customer support.

By using our website, creating an account, placing an order or submitting information to us, you consent to the collection, use and handling of your personal information as described in this Privacy Policy. This policy applies to information collected through our website, checkout, customer support and related online services.

1. Information We May Collect

Depending on how you use our website, we may collect:

• Name
• Phone number
• Email address
• Billing address
• Delivery address
• Order details
• Payment, billing, transaction and payment-status information required to process and administer your order; sensitive card details are handled by the applicable payment processor rather than stored by Topaz Computers
• Account information
• Customer service communications
• Information submitted through website forms
• Browsing and technical information such as IP address, browser type, device information, website activity, cookies and similar technologies

We only request information reasonably necessary for providing our services.

2. Use of Information

Your information may be used to:

• Process and confirm orders
• Deliver products
• Contact you regarding your order
• Process payments
• Provide warranty and after-sales support
• Handle returns, refunds and complaints
• Respond to customer enquiries
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send marketing communications where permitted and appropriate

3. Online Payments

Online card payments on www.topazcomputers.com may be processed through PayHere or another payment provider shown at checkout. To initiate, process and verify a payment, we may securely transmit required customer and transaction details such as your name, email address, phone number, billing or delivery address, city, country, order ID, item or order description, currency, amount and payment status to the payment provider.

When PayHere is used, card numbers, CVV details, OTPs and other sensitive card-authentication credentials are entered into PayHere’s secure payment environment and are not stored by Topaz Computers.

Topaz Computers does not request customers to send card PINs, passwords, OTPs or other confidential banking credentials through email, WhatsApp or social media.

Payment information may be handled by the relevant payment service provider according to its own privacy and security policies.

4. Information Sharing

We may share necessary information with trusted service providers where required to complete your order or provide our services.

For example, information may be shared with:

• Delivery/courier companies
• Payment providers, including PayHere, where required to process, verify, refund or otherwise administer your payment
• Website hosting and technology providers
• Warranty/service providers
• Other service providers required to fulfil an order

We do not sell or trade customer personal information. We may also disclose information where required by applicable law, regulation, court order, lawful request or where reasonably necessary to protect customers, our business or prevent fraud and abuse.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Improve website performance
• Understand website traffic
• Improve customer experience
• Support marketing and analytics

You may control or disable cookies through your browser settings, although disabling certain cookies may affect website functionality, checkout or other features.

6. Data Security

We use reasonable and appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, loss, misuse, disclosure or destruction. Payment card credentials are processed within the secure environment of the relevant payment provider, including PayHere where selected at checkout.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including transaction, accounting, warranty, fraud-prevention, dispute-resolution and legal or regulatory purposes.

8. Your Privacy Rights

Subject to applicable Sri Lankan data protection law, you may contact us to ask about personal information we hold about you and, where applicable, request access, correction, deletion or other action available under law. We may need to verify your identity before acting on a request.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services. Topaz Computers is not responsible for the privacy practices of those third parties.

10. Contact Us

Topaz Computers
279, Peradeniya Road, Kandy
146A, 1st Cross Street, Colombo 11
Phone: 075 990 9790
Email: topazkandy8@gmail.com
Website: www.topazcomputers.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, payment methods, services or applicable legal requirements. The latest version will be published on this page with the revised last-updated date.

RETURN, REFUND & CANCELLATION POLICY

Topaz Computers is committed to providing customers with genuine products and reliable service. This policy explains the conditions applicable to product cancellations, returns, exchanges and refunds for purchases made through www.topazcomputers.com.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

For prepaid orders, any approved refund will be processed through the applicable payment method, subject to the payment provider’s processing procedures.

2. Incorrect, Damaged or Defective Products

If you receive a product different from what you ordered, a product damaged during delivery, or a product with a manufacturing defect, please contact Topaz Computers as soon as possible after receiving the order.

Please provide your order number, photographs/videos of the product and packaging, and a description of the issue so that we can assess the claim.

Where appropriate, we may arrange a repair, replacement or refund depending on the product, warranty conditions and nature of the issue.

3. Change-of-Mind Returns

Returns due solely to a change of mind may not be accepted for certain electronic, CCTV, networking, storage or other technology products, particularly where the product has been opened, activated, installed or used.

Any applicable statutory consumer rights remain unaffected.

4. Return Conditions

Where a return is approved, the product should generally be returned with original packaging, accessories, manuals, cables and adapters, warranty documentation, free gifts/promotional items where applicable, and proof of purchase/order information.

Products showing damage caused by misuse, physical damage, liquid damage, incorrect installation, electrical damage, tampering or unauthorized modification may not qualify for a return or warranty claim.

5. CCTV & Installation-Related Products

For CCTV cameras, DVRs, NVRs, hard drives, cables, power supplies, networking equipment and other electronic products, compatibility should be checked before ordering.

Where installation or configuration has already been carried out, return/refund eligibility may be affected by the condition of the product and the applicable warranty/return terms.

6. Warranty

Products may carry a manufacturer, distributor or Topaz Computers warranty depending on the product.

The applicable warranty period will be stated on the product page, invoice, warranty card or other purchase documentation.

Warranty coverage does not normally cover damage caused by misuse, incorrect installation, voltage fluctuations, lightning, water/liquid damage where the product is not designed for such exposure, physical damage, unauthorized modification or other circumstances outside normal product use.

7. Refunds

Where a refund is approved, Topaz Computers will process the refund using an appropriate payment method.

For online payments, the actual time taken for the funds to appear in the customer’s account may depend on the payment gateway, bank or card issuer.

8. Delivery Problems

Customers should inspect the package when received where reasonably possible.

If the package appears seriously damaged or tampered with, please contact us immediately and provide photographs or other relevant evidence.

9. How to Request a Return

Please contact Topaz Computers with your Order Number, Customer Name, Phone Number, Product, Reason for Return and Photos/Videos.

Topaz Computers
Kandy: 279, Peradeniya Road, Kandy
Colombo: 146A, 1st Cross Street, Colombo 11
Website: www.topazcomputers.com
Phone: 075 990 9790

We reserve the right to assess each return request according to the product condition, applicable warranty and applicable Sri Lankan law.

TERMS & CONDITIONS

These Terms & Conditions apply to the use of www.topazcomputers.com and purchases made through the website.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About Topaz Computers

Topaz Computers is a retailer of computers, CCTV/security products, networking products, accessories and related technology products.

Kandy Showroom
279, Peradeniya Road, Kandy

Colombo Showroom
146A, 1st Cross Street, Colombo 11

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices and availability displayed on the website are accurate.

However, specifications, packaging, colours, features and availability may change according to the manufacturer or supplier.

Customers should check the product specifications before placing an order.

3. Prices

All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.

Prices and promotions may change without prior notice.

A price displayed online may be corrected if there is an obvious pricing or technical error.

4. Orders

Submitting an order through the website constitutes a request to purchase the selected products.

Topaz Computers may contact the customer to verify an order, delivery address, product availability or other relevant information.

An order may be cancelled where a product is unavailable, incorrectly priced, affected by a technical error, or where there is another legitimate reason preventing fulfilment.

5. Payment

We may provide payment options including Cash on Delivery, online card payments, bank/payment gateway options and other payment methods displayed at checkout.

Online payments may be processed through third-party payment service providers.

6. Delivery

We provide delivery services to locations within Sri Lanka where available.

Delivery charges and estimated delivery times may vary according to destination, product type, courier availability and other circumstances.

Delivery estimates are not guaranteed dates.

Customers are responsible for providing a correct name, telephone number and delivery address.

7. Inspection on Delivery

Customers should inspect the package and product as soon as reasonably possible after receiving it.

Any delivery damage, incorrect item or other issue should be reported promptly with relevant photographs/videos and order details.

8. Warranty

Warranty periods differ between products.

The applicable warranty period will be indicated on the product page, invoice, warranty card or relevant purchase documentation.

Warranty does not cover damage caused by misuse, unauthorized modification, improper installation, physical damage, liquid damage, electrical problems or other conditions outside the applicable warranty.

9. CCTV Installation & Services

Where installation or other services are purchased, the applicable service scope and charges will be communicated to the customer.

Installation requirements may vary depending on the property, cable length, mounting requirements, network availability, electrical supply and other site conditions.

Any additional work outside the agreed scope may incur additional charges after confirmation.

10. Returns & Refunds

Returns, cancellations and refunds are governed by the Return, Refund & Cancellation Policy contained on this page.

11. Website Content

All reasonable efforts are made to keep the website operational and accurate.

We may update, modify, suspend or discontinue website features, products or content when necessary.

12. Intellectual Property

Website content including logos, photographs, graphics, text, product information and other materials may belong to Topaz Computers, manufacturers or respective rights holders.

Such content may not be copied, reproduced or commercially used without appropriate permission.

13. Customer Responsibility

Customers agree to provide accurate information when creating an account, placing an order or contacting Topaz Computers.

Customers must not use the website for fraudulent, unlawful or abusive activities.

14. Third-Party Services

The website may use third-party services including payment gateways, delivery providers, analytics services, social media services and other technology providers.

Those services may have their own terms and privacy policies.

15. Limitation

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable Sri Lankan law.

16. Complaints & Dispute Resolution

If you have a complaint regarding an order or service, please contact Topaz Computers first so that we can investigate and attempt to resolve the matter.

Where applicable, customers may also have rights available under Sri Lankan consumer protection laws and regulations.

17. Changes to These Terms

Topaz Computers may update these Terms & Conditions from time to time. The latest version will be published on this website.

Contact

Topaz Computers
279, Peradeniya Road, Kandy
146A, 1st Cross Street, Colombo 11
Phone: 075 990 9790
Website: www.topazcomputers.com